When you see a popup message on Windows screen.

If you have a wireless keyboard with built-in mouse pad (recommended at least one per store). click on the proper button (i.e Cancel, OK, etc…)
If you don’t have a wireless keyboard, restart the player.

If Player (computer) is not starting, try the followings:

Press the power button, or
unplug power cable, ethernet cable, HDMI cable, wait for 10 minutes, plug everything back and press the power button

If your menu is showing wrong content, please go to Support and Open a ticket (make sure to mention your name, company, store location, the problem and attach photos.

If you have 2 or more monitors (screens) connected to one player (computer) and the menu is showing or squished only on one monitor (screen).
1. If other monitors (screens) showing Desktop wallpaper:

Restart the player (computer)
2. If other monitors (screens) are black

Check the HDMI cables, and/or
Check if the monitors (screens) have power, and
Restart the player (computer)

When you have a black screen, this can be caused to one of the followings:

Player is Off
Monitor is Off
Monitor is on Different Channel
HDMI Cable is not connected
No Internet Connection
1. Player is Off.

Check the power first, make sure the player is connected to power.
Check the Power Light indicator if it’s on or off.
If player is Off (no light indicator), press the power button.
If the player is on (light indicator), restart the player by pressing power button for few seconds.
Screen Still Back, check other options below.

2. Monitor is Off.

Check the power first, make sure the screen is connected to the power and that there is a light indicator.
Try turning it on by using Remote Control.
Screen Still Back, check other options below.

3. Monitor is on different channel

Using the Remote Control or Menu Button on the Monitor itself, change the Channel to HDMI1 (or HDMI2).
Screen Still Back, check other options below.

4. HDMI Cable is not connected

Make sure HDMI cable is not damaged and it’s connected on both ends (Monitor and Player).
Screen Still Back, check other options below.

5. No Internet Connection

If all Above are checked, then check your internet connection.
Check ethernet cable and that it’s not damaged or connected firmly to both ends (Player and Modem).
Check if there is internet in the store.
Restart the Modem.
Screen Still Back, please go to Support and Open a ticket (make sure to mention your name, company, store location, the problem and attach photos.

Check your internet connection
Then restart the player

If Player (computer) is not starting, try the followings:

Press the power button (if applicable), or unplug power cable, ethernet cable, HDMI cable, wait for 10 minutes, plug everything back and press the power button

If your menu is showing wrong content, please go to Support and Open a ticket (make sure to mention your name, company, store location, the problem and attach photos.

If you only see desktop wallpaper, just restart the player (computer).

If you see other application (i.e. Web browser, Microsoft Word etc…) on the monitor (screen).
If you have a keyboard, close these programs/applications until you see the menu, or just restart the player (computer).

If you see Android or Windows Logo looping or Still, or if you see BOLDvision wallpaper for more than 1 hour. please follow these steps:

Press the power button, or unplug power cable, ethernet cable, HDMI cable, wait for 10 minutes, plug everything back and press the power button