BIOS or Blue/Black DOS screen is showing

Last modified: February 1, 2019
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When using Windows player (computer) and you get BIOS page or blue/black screen with DOS view and various commands. Please note that BOLDvision Support Team cannot have any access to your system as the remote control access will not be initiated at this stage. please follow these steps:

1. BIOS

  1. Connect a keyboard to your player (computer), and
  2. Press ESC button on your computer, and
  3. Exit without saveing


Your player (computer) will restart automatically.
If your computer went back to BIOS a technician has to assess it, as motherboard might be defected.

2. Blue/black screen in DOS

  1. Connect a keyboard to your player (computer), and
  2. Follow the instructions and select the options accordingly, or
  3. Just restart the player (computer)


If your computer went back to Black Screen a technician has to assess it, as motherboard might be defected.

Still Having issues? Please go to Support and Open a ticket (make sure to mention your name, company, store location, the problem and attach photos.

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