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Player is not starting

If Player (computer) is not starting, try the followings: Press the power button, or unplug power cable, ethernet cable, HDMI cable, wait for 10 minutes, plug everything back and press the power [...]

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Menu is not rotating

If your menu supposed to rotate between other menu or advertisement and it’s staying still for more than 1 hour. Check your internet connection Then restart the player If you cannot restart [...]

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Black Screen

When you have a black screen, this can be caused to one of the followings: Player is Off Monitor is Off Monitor is on Different Channel HDMI Cable is not connected No Internet Connection 1. [...]

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