Android Players

If you see Android or Windows Logo looping or Still, or if you see BOLDvision wallpaper for more than 1 hour. please follow these steps: Press the power button, or unplug power cable, ethernet [...]

If you see other application (i.e. Web browser, Microsoft Word etc…) on the monitor (screen). If you have a keyboard, close these programs/applications until you see the menu, or just [...]

If you only see desktop wallpaper, just restart the player (computer). Still Having issues? Please go to Support and Open a ticket (make sure to mention your name, company, store location, the [...]

If your menu is showing wrong content, please go to Support and Open a ticket (make sure to mention your name, company, store location, the problem and attach photos.

If Player (computer) is not starting, try the followings: Press the power button, or unplug power cable, ethernet cable, HDMI cable, wait for 10 minutes, plug everything back and press the power [...]

If your menu supposed to rotate between other menu or advertisement and it’s staying still for more than 1 hour. Check your internet connection Then restart the player If you cannot restart [...]

When you have a black screen, this can be caused to one of the followings: Player is Off Monitor is Off Monitor is on Different Channel HDMI Cable is not connected No Internet Connection 1. [...]